Refund Policy

Digital downloads cannot be returned once used, so this page sets out plainly when a refund is given and when it is not. If something has gone wrong we would much rather fix it than argue about it.

The short version

• Broken, corrupt or not-what-you-bought resource: refunded in coins.
• Resource removed permanently by us for a rights complaint or unlawful content: refunded in coins.
• Simply changed your mind after downloading: no refund.
• Accidental purchase of the wrong item: ask quickly, and we will usually fix it.
• Coins earned free, through tasks, spins or promos: never cashable.
• Coins bought with money and not spent: refunded only where the law requires it.

Reporting a problem

Tell us in our Discord. Include your Discord username, the resource, and what went wrong. A screenshot helps more than anything. Please do it before you share the files publicly.

Refund window

[Set your window. A sensible default is 14 days from purchase for a broken or misdescribed resource. Reports of genuinely broken files are honoured after that too, because we would rather fix them than argue about dates.]

How refunds are given

There are two kinds of refund, and the difference matters.

• Coin refunds for problems with a resource. The coins go straight back to your balance. Nothing is charged to your card, and this is normally what you want because you can immediately buy something else.
• Money refunds for problems with a coin purchase itself, for example a duplicate charge or coins that never arrived. These go back to the original payment method through Stripe and usually take a few days to appear.

Refunds for a resource do not cancel the original purchase, so the resource is removed from your library and the download link stops working.

What we cannot refund

• Change of mind after download. Once a resource is downloaded it cannot be returned, because we cannot take it back.
• Coins earned for free. Daily tasks, lucky spins and promo codes are promotional. Coins have no cash value, so there is nothing to refund.
• Unspent coins bought with money, except where the law in your country gives you a right to a refund. We will always tell you honestly which situation you are in.
• Change of mind about the service. If you are not happy within [set a short period, e.g. 14 days] of your first purchase and tell us, we will refund it. After that, we cannot, because the coins have already been spent on digital files.
• Banned or suspended accounts. Where an account is banned for breaching the terms, remaining coins are forfeited. Bans made in error are reversed and refunded in full.

Chargebacks

If you raise a chargeback with your bank instead of telling us, we will submit the order record as evidence. Chargebacks cost a fixed fee to us regardless of the outcome, so please talk to us first. We would always rather refund you directly than pay a fee to argue.

Owner responsibility

Owners are responsible for the resources they list, including their accuracy and their legality. If an owner's resource is found to be stolen or misdescribed, we may refund affected buyers from our own funds and pursue the owner for the cost.

How to ask

Open a ticket in our Discord with your username and the resource. [Add your support email or ticket form here if you have one.] We aim to answer within [set a target, e.g. 48 hours].

Questions? Ask in our Discord.